- All questions concerning your bills should be directed to the Office of Student Accounts at 828.262.2113.
- ASU Office of Student Accounts sends e-mail bills only. Bills will be e-mailed to the student ASU e-mail address, and an e-mail notice will be sent to parents or guardians that have been given Student Accounts access by the student and have provided an e-mail address. For instructions on granting parent access go to www.registrar.appstate.edu/ferpa.html. Students will be able to view and print the bills on AppalNET and parents/guardians (with Student Accounts access) will be able to view and print the bills on the Parent Portal.
- If the student has enough financial aid to completely cover all institutional charges, a bill will not be sent.
- The financial aid will be identified on the bill as a "MEMO" or an "AUTHORIZATION." The "MEMO" or "AUTHORIZATION" amount is the lesser of the institutional charges for the semester or the net financial aid. The MEMO" or "AUTHORIZATION" indicates to the Office of Student Accounts that the amount of the anticipated aid is the amount that should be credited to the student's account to pay for some or all of the institutional charges. Financial Aid will only cover tuition and fees, room (if on campus) and meal card charges. All other university charges are your responsibility to pay. The Current Due" amount must be paid by the payment date. The student's classes may be canceled if they do not have enough financial aid to cover the institutional charges and the balance is not paid by the due date.
- Keep in mind that the Federal Direct Subsidized and Unsubsidized and Federal Direct PLUS may charge fees, and these fees will be deducted from the gross award amount listed on the award letter.
- Also keep in mind that Federal Work-Study earnings are not credited to the students account to pay the bill but are paid directly to the student for the hours worked.
